When It Comes To Dallas/Ft. Worth Window & Door Installation, We Ask Ourselves One Question:
"What Would Make The Customer Happy?”
A message from Chris Pollard, Owner of Clarity Windows®:
Let’s face it—the home-improvement industry lacks professionalism, accountability, and customer service. It’s really no wonder that the Better Business Bureau rates home-improvement as America’s #1 most complained-about industry. We started Clarity Windows® in 2002 to fill the enormous void left by other contractors in terms of superior installation, quality products, and exceptional customer service.
Here is How:
Our installers are all Clarity Craftsmen. We NEVER use subcontractors or day laborers because you just don’t get the same quality window installation in Dallas and Fort Worth.
Many contractors also install windows, doors, siding, roofing, basements, kitchens, bathrooms, decks, sunrooms, and on and on and on. We call this type of contractor a “Jack of All Trade, Master of None” because they spread themselves too thin to perfect any of their installation processes. We focus ONLY on windows and doors for Dallas/Ft. Worth—performing hundreds and hundreds of these two projects every year—so we’ve mastered the art of their installation.
We are constantly training with manufacturer representatives to stay up to speed on the best installation practices. When we begin your project, we’re more organized than an ant colony. We also take great care of your belongings—we always take our shoes off in your home when necessary, cover your furniture in plastic when necessary, and clean the jobsite every single day. And unlike 99% of other companies, we will thoroughly clean your windows after we install them.
Customer communication is extremely important to us. That’s why we call you before each day of your project to let you know when we’ll be arriving. If we get stuck in traffic, we’ll let you know we’ll be running a few minutes late, too. You will NEVER guess at when we’re coming to work on your project.
Finally, we’re so confident in our work that every door and window installation in Dallas/Ft Worth that we do comes with a Lifetime Transferable Warranty. So if you experience any problem related to manufacturing or installation at any time—10, 20, or 50 years from now—we will fix it for free.
We handle dozens of window and door products every year. We blacklist the materials that are junk; we install the materials that are exceptional. It’s through this process that we are able to offer you industry-leading products like the Quantum 2 window and ProVia doors. These products are THE best in terms of energy efficiency, performance, and curb appeal. And the best part is that we can offer these products to you at a fair price. Not the cheapest price, per say, but a price that will give you the absolute best value for your dollar.
Exceptional Customer Service
I can honestly say that no other window company in Dallas/Ft. Worth—heck, probably in the whole state of Texas—offers the same customer service we do. Most contractors never want to see you again after they collect the check, and will go out of their way to avoid you if you try to contact them. But with us, our relationship is just beginning once your project is done. If you have ANY questions or experience ANY issues with your project, DO NOT hesitate to call us. We are complete customer advocates and will jump through rings of fire if it meant making you happy.
For example, one of our sales representatives once had a meeting with a customer. The client had mistakenly ordered the wrong product during the meeting, so when it arrived, it wasn’t what he wanted. Instead of putting this customer through a bunch of hoops, we simply ordered the right product and installed it for him at NO extra charge, even though that particular product cost a little more.
Here is another example: Most Dallas-area window companies won’t touch your blinds or furniture, and will tell you that you have to move them before they start work. We realize some of our clients are not capable of doing this, which is why in most cases we will remove your blinds and move your furniture if you cannot do so.
It’s instances like these that set us apart from the typical home-improvement company. In any and all instances, we side with you, the customer.
You’re free to choose any contractor you want to install your windows and doors. But if you want a company that can GUARANTEE super products, installation, and customer service, contact us. We would be honored to discuss your project with you and customize a solution that fits you and your home for free and with no obligation.
Thanks for reading.